Passengers of GoAir flights created a ruckus at Mumbai airport after two to three flights were cancelled without prior information. Passengers scheduled to travel to Goa from Mumbai on a GoAir aircraft were informed by the staff ten minutes before the scheduled take-off that the flight had been cancelled. Videos shot by the passengers showed them screaming at the staff in agitation. Two other flights of the airline, Mumbai to Amritsar and Mumbai to Ahmedabad, were also cancelled. The flight from Mumbai to Delhi was delayed by one hour, fifty minutes. After the ruckus, another flight was arranged by GoAir for the passengers at 6:30 am. Passengers tweeted to civil aviation minister Jyotiraditya Scindia, demanding action against GoAir officials. An airline operator is liable to compensation or facilities if a flight is delayed beyond the actual scheduled departure time or revised departure time.
According to the DGCA guidelines, airlines are liable to provide compensation or facilities to passengers in case of delays or cancellations. If a flight is delayed by less than 24 hours, the airline must provide meals and refreshments to the passengers. If the delay exceeds 24 hours, the airline is required to provide hotel accommodation and transfers to the passengers. These guidelines are in place to ensure that passengers are not inconvenienced due to the fault of the airlines and are adequately compensated for the inconvenience caused. According to the Directorate General of Civil Aviation (DGCA) guidelines, if a flight is cancelled, passengers should be informed at least two weeks before the scheduled date of departure. If the airline operator fails to inform passengers, they are entitled to compensation in addition to receiving a refund of the air ticket price. The passengers also have the right to choose between a refund or an alternate flight should be offered to them.